INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Rest assured. We are committed to presenting the most realistic product effect. The actual bag is exactly the same as the picture in terms of style, color, and material.

Where can I view my sales receipt?

You can view your sales receipt in the following ways:
- Download an electronic receipt directly from the checkout page.
- Print the receipt at the checkout counter.
- Check your email for a scanned copy of your receipt, if applicable.
- Print it out from your online shopping platform.

How can I return an item?

To return an item, please follow these steps:
1. Contact customer service to confirm the return policy for the item.
2. Provide detailed information about the item, including its description and price.
3. Submit the return request through the online platform or contact the customer service team.
4. Wait for the confirmation from the customer service team, and your return will be processed within 5-7 business days.

Will you restock items indicated as “out of stock?”

Yes, we will restock items marked as "out of stock." Please note that:
- We usually restock the item within 24 hours.
- If you need the item faster than that, please let us know, and we will do our best to restock it.

Where can I ship my order?

You can ship your order to:
- Ship to an address in another country.
If you need any further assistance or have specific requirements, please let me know!

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